Legal

Privacy Policy

Last updated: October 2026

At RFAMD (www.rfamd.com), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, phone number.
  • Medical Inquiry Data: such as symptoms, conditions, or preferences shared through our forms or surveys.
  • Usage Data: including your IP address, browser type, pages visited, and time spent on our site.
  • Mobile Numbers: submitted when requesting a consultation or resources.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and connect you with a thyroid ablation specialist.
  • To send SMS or email follow-ups related to your inquiry.
  • To improve our website and services.
  • To communicate relevant information about thyroid care options.

3. SMS and Mobile Messaging

By submitting your mobile number through our website, you agree to receive SMS messages for the following purposes:

Help: For assistance, reply HELP or contact us at support@rfamd.com.

  • Purpose: Informational follow-up messages, appointment reminders, updates, and relevant alerts related to your inquiry.
  • Message Frequency: You may receive up to three messages per inquiry over a 72-hour period; frequency may vary based on your engagement.
  • Rates Disclosure: Message & data rates may apply.
  • Non-Sharing/Sale: Mobile numbers will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
  • Opt-Out: You may opt out at any time by replying STOP, END, UNSUBSCRIBE, CANCEL, or STOPALL—you will receive a confirmation that you have been unsubscribed.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only under these circumstances:

  • With medical professionals who are part of our referral network, solely to fulfill your inquiry.
  • With service providers who help us operate this website, under confidentiality agreements. These are currently: SiteGround (hosting), Google Analytics and Google Tag Manager (traffic analytics), Microsoft Clarity (understanding how pages are used), Google reCAPTCHA (spam protection on our forms), Calendly (scheduling consultations), Stripe (processing consultation payments), YouTube (video), and Instagram (our social feed). Each processes only what it needs for that purpose.
  • When required by law, to comply with a legal obligation or protect our rights.

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure.

6. Your Rights and Choices

You may:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of communications by following unsubscribe instructions or contacting us.

To make a request, please contact us at support@rfamd.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to run this website, to understand how it is used, and to improve it. Essential cookies are needed for the site to work. Analytics cookies, set by Google Analytics and Microsoft Clarity, tell us which pages are read and where visitors have trouble.

When you first arrive you are asked to accept all cookies, reject the non-essential ones, or choose which categories to allow. You can change that choice at any time using the cookie preferences control on any page, and you may also block cookies through your browser settings.

Some pages embed content from other services (Calendly for booking, YouTube for video, Instagram for our feed), and those services may set their own cookies when you interact with them. The video embeds use YouTube’s privacy-enhanced mode, which does not set tracking cookies unless you play the video.

When you view a specialist’s profile or listing, we record which listing you viewed along with your approximate region, device type, and the page you arrived from. This is used to report listing activity to that specialist in aggregate. It is not shared with the specialist in a form that identifies you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the most recent changes. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

RFAMD
Email: support@rfamd.com
Website: https://www.rfamd.com